At KSOV Corporation, we are committed to providing a seamless shopping experience with timely and reliable delivery services. Please review our Delivery & Shipping Policy to understand how we process and ship orders.
1. Order Processing Time
- Orders are processed within 1-3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Customized or bulk orders may require additional processing time.
2. Shipping Methods & Delivery Time
We offer multiple shipping options based on location and urgency:
| Shipping Method | Estimated Delivery Time |
|---|---|
| Standard Shipping | 5-10 business days |
| Expedited Shipping | 3-5 business days |
| Express Shipping | 1-3 business days |
Delivery times are approximate and subject to delays due to unforeseen circumstances like weather conditions, customs clearance, or carrier issues.
3. Shipping Charges
- Shipping costs are calculated based on the delivery location and selected shipping method.
- Free shipping may be available on select orders or during promotional offers.
- Any additional customs duties, taxes, or import fees are the responsibility of the customer.
4. International Shipping
- We ship to select international locations.
- Delivery times and shipping costs vary based on destination.
- Customers are responsible for any customs clearance fees or import duties.
5. Order Tracking
- Once your order has been shipped, you will receive a tracking number via email.
- You can track your shipment through our carrier partners’ websites.
6. Lost or Delayed Shipments
- If your order is delayed beyond the estimated delivery time, please contact our support team.
- In case of a lost shipment, we will investigate with the carrier and take appropriate action.
- KSOV Corporation is not responsible for incorrect shipping addresses provided by customers.
7. Damaged or Missing Items
- If your order arrives damaged or with missing items, report it to us within 48 hours of delivery with images and order details.
- We will assess the claim and provide a replacement or refund where applicable.
8. Contact Us
For shipping inquiries or assistance, reach out to our support team:
KSOV Corporation
50/1705 C, Subash Chandra Bose Road (Metal Box Road),
Edappally, AIMS P.O, Cochin 682 041, INDIA
Email: customercare@ekaaworld.com
Phone: 1800 425 3737
We appreciate your trust in KSOV Corporation and strive to ensure a smooth and hassle-free delivery process for all orders.