At KSOV Corporation, we strive to ensure customer satisfaction. If you are not fully satisfied with your purchase, please review our Refund & Cancellation Policy for guidance on how to proceed.
1. Order Cancellation Policy
- Before Shipment: You may cancel your order within 24 hours of purchase by contacting our support team. If the order has not been processed, we will issue a full refund.
- After Shipment: Once an order has been shipped, it cannot be canceled. However, you may request a return as per our Return Policy.
- KSOV Corporation reserves the right to cancel any order due to product unavailability, payment issues, or fraudulent transactions. In such cases, a full refund will be issued.
2. Refund Policy
We offer refunds under the following conditions:
A. Damaged or Defective Products
- If you receive a damaged or defective product, please contact us within 7 days of delivery.
- Provide clear images of the damaged product and packaging for verification.
- Upon approval, we will offer a replacement or a full refund.
B. Incorrect Product Received
- If you receive the wrong product, notify us within 7 days.
- The product must be unused, in its original packaging, and returned before a refund or replacement is processed.
C. Non-Refundable Items
- Digital products, downloadable content, and personalized/customized items are non-refundable.
- Products returned in a used, damaged, or altered condition will not be eligible for a refund.
- Shipping fees are non-refundable unless the return is due to our error.
3. Refund Process
- Approved refunds will be processed within 5-10 business days.
- Refunds will be credited back to the original payment method.
- If you do not receive your refund within the stipulated time, please contact your bank or payment provider.
4. Return Shipping
- Customers are responsible for return shipping costs unless the return is due to a mistake on our part (wrong or defective product).
- We recommend using a trackable shipping service to ensure safe return delivery.
5. Contact Us
For refund or cancellation requests, please reach out to our support team:
KSOV Corporation
50/1705 C, Subash Chandra Bose Road (Metal Box Road),
Edappally, AIMS P.O, Cochin 682 041, INDIA
Email: customercare@ekaaworld.com
Phone: 1800 425 3737